{"id":377,"date":"2015-09-25T17:12:08","date_gmt":"2015-09-25T17:12:08","guid":{"rendered":"http:\/\/50.87.249.54\/~activey5\/?page_id=377"},"modified":"2015-09-25T17:17:45","modified_gmt":"2015-09-25T17:17:45","slug":"our-services","status":"publish","type":"page","link":"http:\/\/activeitsupport.com\/?page_id=377","title":{"rendered":"Our Services"},"content":{"rendered":"
\t\t\t

Our Services<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tOnsite and Remote Support\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t

With IT systems now central to many business functions, having good support is essential to maintaining those systems in good condition.<\/p>\n

The type of support which you need will depend upon the nature and scale of your IT systems.<\/p>\n

 <\/p>\n

Support options from Active IT Support include:<\/p>\n

Non-Critical Incident-Based Support<\/em><\/strong>
\n Critical Systems Support<\/em><\/strong>
\n On-Call Out-of-Hours Support<\/em><\/strong><\/p>\n

 <\/p>\n

For non-critical systems, we can offer incident-based support<\/strong><\/em>, whereby you call us when a problem occurs and we will assist in diagnosing and fixing the problem.For critical systems, we would recommend setting up an annual support contract<\/strong><\/em>, which will give you piece-of-mind that the support resources which you require will be available when you need them.<\/p>\n

On-Call Out-of-Hours Support<\/strong><\/em> is the highest level of support, in which we act as the first line of contact for your users during times when your IT dept is closed.\u00a0 This requires a high level of engagement from Active IT Support engineers.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tBuilding and Maintaining\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t

Building and maintaining our customers IT systems is the main activity of Active IT Support.<\/p>\n

 <\/p>\n

We carry out project work:<\/p>\n

Formulating Requirements and Design<\/em><\/strong>
\n Building and Installing<\/em><\/strong>
\n Documenting, Training Users and Operators<\/em><\/strong>
\n Supporting, Managing and Maintaining<\/em><\/strong>
\n Upgrading, Migrating and Expanding<\/em><\/strong><\/p>\n

 <\/p>\n

Whether you have an existing system which you want to enhance, or you are looking for a new system, Active IT Support have the experience and skills to develop the project from the initial concept to a working system.<\/p>\n

 <\/p>\n

We also carry out systems maintenance work:<\/p>\n

Remote Systems Monitoring, including backup server monitoring and antivirus server monitoring<\/strong><\/em>
\n On site and Off site Repairs<\/strong><\/em>
\n Re-installations of failed systems<\/strong><\/em>
\n Backup cloning for critical systems<\/strong><\/em>
\n Software package and service pack rollouts<\/strong><\/em><\/p>\n

 <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tManaging Your Systems<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t

For smaller organisations without a permanent IT staff, Active IT Support provide a complete IT service, giving you a single point of contact for all your IT requirements.<\/p>\n

 <\/p>\n

For larger organisations, engaging Active IT Support to manage your systems will free your IT staff to work on developing new capabilities which will enhance your organisation’s effectiveness.<\/p>\n

 <\/p>\n

Active IT Support provide services in product sourcing, installation, monitoring and maintenance. We provide a full range of management services, including helpdesk functions, equipment renewals, software and hardware asset management, maintenance management, and office\/equipment relocation<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\t

\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tEssential Checks\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t

IT systems, whether heavily or lightly-loaded, need regular checks to avoid the possibility of a damaging failure, which will often occur unexpectedly.<\/p>\n

 <\/p>\n

Active IT Support can provide health status reports on your systems, flagging areas in which preventative action can be taken to reduce the likelihood of a failure, and can also prepare contingency plans so that failures can quickly be dealt with.<\/p>\n

 <\/p>\n

Backup monitoring plays an important part in this process, as having good backups is essential for system recovery.\u00a0 We provide a daily monitoring service for backups.<\/p>\n

 <\/p>\n

Antivirus deployment, disk space availability, connectivity status, network performance, and server health status are all areas in which Active IT Support are able to provide essential checks on a regular basis.<\/p>\n

 <\/p>\n

We have remote monitoring and access facilities to enable us to carry out these essential checks without needing to attend your site, thereby maximising the benefit for you at minimal cost.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

Our Services Onsite and Remote Support With IT systems now central to many business functions, having good support is essential to maintaining […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"page-templates\/page_front-page.php","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/P6Me5a-65","_links":{"self":[{"href":"http:\/\/activeitsupport.com\/index.php?rest_route=\/wp\/v2\/pages\/377"}],"collection":[{"href":"http:\/\/activeitsupport.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/activeitsupport.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/activeitsupport.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/activeitsupport.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=377"}],"version-history":[{"count":1,"href":"http:\/\/activeitsupport.com\/index.php?rest_route=\/wp\/v2\/pages\/377\/revisions"}],"predecessor-version":[{"id":378,"href":"http:\/\/activeitsupport.com\/index.php?rest_route=\/wp\/v2\/pages\/377\/revisions\/378"}],"wp:attachment":[{"href":"http:\/\/activeitsupport.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}